Add my Help Desk to my DeskPerk Account
To add a new Zendesk help desk to use our service, you need to Login to Your Account. The first page you will see is the Dashboard, this is where you can view all the help desks that are currently within your account.
Generate API Token
Before you can add your help desk to your DeskPerk Account, you will need to generate an API Token within your Zendesk account. This allows us to provide all our services, without having to store any your help desk login information.
Enable Rich Content for Emails
Before you can get started with our service, you need to make sure you are using Rich Content ( HTML Emails ). This allows you to embed our Read Receipt pixel and other links within all your communications with your clients.
Control which Staff will Mark Tickets as Read
We automatically manage a list of IP Addresses based on any agent or admin who works within your help desk. Therefore, any Read Receipt pixel they view will NOT be marked as read.